Frequesntly Asked Questions

General

 

1) Declaration is made from the moment the parcel is placed in the warehouse until it arrives in the country.

2) The parcel goes through customs procedures upon entering the country. In order to go through the procedures, it is necessary to provide full information about the contents of the parcel to customs, including the description of the item, its value, and the store where it was sold.

The recipient of the parcel provides this information and is fully responsible for the accuracy of the information. Incorrectly submitted information may result in a fine.

 

In what cases is a parcel subject to customs clearance?

•According to Georgian legislation, goods worth more than 300 GEL, weighing more than 30 kg or homogeneous goods are subject to customs clearance.
•If the parcels you have ordered are included in one flight and their total value is more than 300 GEL, they will also be subject to customs clearance.
•If the parcels you have ordered from different websites are included in one flight and their value is more than 300 GEL, the parcels will not be subject to customs clearance.

What happens if the customer does not pay the customs clearance fee on time?

•The customer is responsible for the customs clearance of the cargo and the timely payment of VAT.
•If you do not pay the customs clearance fee within the period specified in the declaration, an additional penalty will be charged to you according to Georgian legislation.
How much is the customs clearance fee?
Customs duties are calculated from the customs value of the item. (Customs value - all expenses incurred up to Georgia)
•You will receive information about the customs clearance of the parcel by SMS. Based on the invoices received from you, we will draw up a customs declaration.
•The customs clearance amount, payment deadline and bank details of the Georgian Treasury are indicated in the declaration and you can pay it at any bank.
•Items worth 300 to 3,000 GEL will be charged a customs service fee of 20 GEL.
•Items worth 3,000 to 10,000 GEL will be charged a customs service fee of 100 GEL.
•Items worth over 10,000 GEL will be charged a customs service fee of 300 GEL.
•The fee for filing the declaration is 20 GEL, which you pay at the company.

Georgian legislation prohibits sending the following items by mail:
Any type of narcotics, products containing narcotic substances;
Plants containing narcotic or psychotropic substances or their seeds;
Real money, coins or banknotes;
Bank and credit cards and other securities;
Land and seedlings with soil;
Explosive substances;
Psychotropic substances;
Plant seeds over 25 grams; Drugs over 10 packages;

China - drone, airbag, steering wheel airbag, baton, weapon, target, cassette, weapon parts, etc., magnet, lighter (including electric lighter), powder, knife, scissors and similar sharp objects, toy weapons, electric cigarette, power bank, accumulator, liquids, paint, plants, medical cargo not registered in Georgia, batteries (it is allowed to bring a battery only if it is included with the item. For example, a mobile phone), explosive and flammable packaging products. Including: spray, pulverizer, deodorant, aerosol and perfume.

America - pressurized packages, deodorants.

 

Payments

Payment is made by credit card.

Turkey
•Tariff - 1.9 $
•Minimum weight - 100 grams
•Flight - 1 time per week
•Transit period - 3-4 days from the date of shipment

Greece
•Tariff - € 2.9 
•Minimum weight - 1 kg
•Flight - 1 time per week
•Transit period - 5-6 days from the date of shipment

China
•Ground transportation
•Tariff - 5.5 $
•Minimum weight - 0.500 grams
•Flight - 1 time per week
•Transit period - 25-30 days from the date of shipment
•The cost of transportation is determined by the weight, which is higher, actual or volumetric.

China
✈️Air transportation
Tariff - $ 9.5
•Minimum weight - 0.100 grams
•Flight - 2 times a week
•Transit period - 10-12 days from the date of shipment
•In case the volumetric weight exceeds the actual weight by 3 times, the cost of transporting the parcel will be calculated by volumetric weight

Poland
•Tariff - € 5.6
•Minimum weight - 1 kg
•Flight - 2 times a week
•Transit period - 5-6 days from the date of shipment

✈️America
•Tariff - $ 9
•Minimum weight - 0.100 grams
•Flight - 2 times a week
•Transit period - 6-7 days from the date of shipment

Equivalent in GEL